Privacy Policy

This policy describes how Gridnix Labs LLC ("Gridnix," "we," "us," or "our") handles personal information collected on the public website at gridnixlabs.com and through its contact form. It is not the privacy policy for Okre or any other Gridnix product. Okre's practices will be described in the Okre Privacy Policy once it is published.

1. Who we are

Gridnix Labs LLC is an Illinois limited liability company. We build software, including public software-as-a-service products such as Okre, and we also build custom or privately licensed tools for companies.

Privacy and legal questions: support@gridnixlabs.com.

2. What we collect through the contact form

The contact form asks for your:

• name;
• email address;
• company name (optional); and
• message.

These are text fields only. The form does not collect a phone number and does not accept file attachments. If we add fields, attachments, or a phone number, we will update this policy before that change goes live.

3. Technical information

When you visit the site, your browser sends technical information such as your IP address, browser type, and the page requested. Our host, Cloudflare, processes this information to deliver the site and protect it from abuse, and may keep it in short-lived operational logs.

When you submit the contact form, we use your IP address to limit how many messages can be sent in a short time. We keep that counter for up to one hour, and it is not linked to your message. We do not use technical information for advertising.

4. How we use your information

We use contact-form information only to review and reply to your inquiry, and to keep a record of the correspondence for the period described in Section 5.

We will not add your address to a newsletter or other marketing list from this form, and we will not use your submission for marketing follow-up. If we ever offer a newsletter or other marketing email, we will ask for a separate opt-in and update this policy first. We will not move people who only used the contact form onto that list without a new, separate request.

We may also use or disclose information if we believe we must do so to comply with the law, to enforce our Terms of Use, or to protect the rights, safety, or property of Gridnix or others.

5. Where submissions go, and how long we keep them

When you submit the form, the site's form handler, which runs on Cloudflare and is operated by us:

• saves a copy of your submission in our Cloudflare storage, so that a message is not lost if email delivery fails; and
• sends it by email, through Cloudflare's email service, to our company inbox (hello@gridnixlabs.com), which is hosted by Google Workspace.

We keep contact-form messages and our replies for six months, unless a longer period is needed to resolve a dispute, meet a legal obligation, or secure the site. The saved copy in our Cloudflare storage is deleted automatically after six months. When the period ends, we delete the messages from our inbox as well.

Privacy and legal requests should go to support@gridnixlabs.com.

6. Sharing

We do not sell personal information. We do not share contact-form information with third parties for their own advertising.

We share information only with:

• Cloudflare, Inc., which hosts the site, runs the form handler, stores submissions for us, and sends the notification email, acting on our behalf;
• Google (Google Workspace), which hosts our company email, acting on our behalf;
• professional advisers and authorities, when required by law or to protect rights; and
• a successor, if we sell or transfer the business, subject to this policy or a successor policy.

We do not use a third-party form service or a third-party bot-protection service such as reCAPTCHA, hCaptcha, or Cloudflare Turnstile. If we add one, we will name it here before it goes live.

7. Cookies, analytics, and similar technologies

This site does not set cookies, and we do not use analytics, advertising pixels, or similar tracking on it. The site loads no scripts, fonts, or other resources from third parties.

If we add analytics, advertising pixels, or other non-essential cookies, we will list them in this policy before they go live and provide any notice or choice that applicable law requires. We will not leave a "does not use cookies" statement up if it is no longer true.

8. Children's privacy

This is a business website. It is not directed to children under 13, and the contact form should not be used by children under 13. We do not knowingly collect personal information from children under 13 through this site. If you believe a child has submitted personal information to us, write to support@gridnixlabs.com and we will delete it, except where the law requires us to keep it.

9. Your requests and state-law notes

You may write to support@gridnixlabs.com to ask what contact-form or website information we have about you, to ask us to correct it, or to ask us to delete it. We will respond within a reasonable time. We may need to verify that the request comes from you, and we may decline a request when the law allows, for example if we must keep a record.

California. Whether the California Consumer Privacy Act applies to Gridnix depends on thresholds such as annual revenue and the number of California residents whose information we handle. If it applies, we will provide the notices and request methods it requires. We do not sell personal information, and we do not share identifiers with advertising or analytics companies.

Other states. Other U.S. state privacy laws may apply as our business grows. If you are a resident of a state with such a law and you make a request, we will review it.

Illinois. If a breach of covered personal information of Illinois residents occurs, we will provide any notice the Illinois Personal Information Protection Act (815 ILCS 530) requires, in the most expedient time possible and without unreasonable delay. We do not collect biometric identifiers or biometric information on this website.

10. Security

We take reasonable steps to protect the personal information we receive, including:

• serving the site only over HTTPS;
• using a strict content security policy;
• loading no third-party scripts; and
• limiting access to the storage and inboxes that receive form messages and privacy requests.

No method of transmission or storage is completely secure, and we cannot guarantee the security of information you send us.

11. International visitors

The site is directed to a United States audience, and information submitted through the form is intended to be processed in the United States. If you visit the site or submit the form from another country, your information will be handled in the United States, which may have different data-protection rules than your country.

12. Changes

We may update this policy. We will post the updated policy and change the effective date. If a change is material, we will take reasonable steps to call attention to it. Material changes include adding cookies, analytics, a third-party form service, bot protection, marketing email, a phone field, or file uploads.

13. Contact

Gridnix Labs LLC
Privacy and legal: support@gridnixlabs.com